Quel nightmare!
Guests arrived to check in and other guests were in their room. I double booked the room!
They were stunned, upset, disbelieving ... the girl started crying, the guy ran out to their car to get their confirmation from me. They had driven FOR HOURS to get here.
I made a generous offer and was able to put them on the third floor (shared bath) tonite and private bath on the second floor tomorrow but NOT the room with queen bed, private bath and view they picked for two nights' stay.
My fault completely.
I know I am too busy to handle this alone. It is good to be busy but I can only be SO busy and then I hit overload. I am so glad they decided to stay because they 'love it here' but I just cried and cried after barricading myself in the back here ... upset with myself and too tired. I am worried that I may have done this more than once and will get hit over the head with it because I have been doing too much alone.
Question: What do YOU do?
Have you ever over booked or double booked? Was there anything you could do that made it okay with the guests?
This is my third year running this place but the first time I've done this. Well, actually, I had a near miss not long ago with the INN to INN. yikers! I thought I had double booked it but hadn't because the original guests had cancelled. All my rooms are so different, I can't just cover by taking folks to a different room. Thank goodness I had a third floor room to put them in! The only other place in the village is completely booked.
Guests arrived to check in and other guests were in their room. I double booked the room!
They were stunned, upset, disbelieving ... the girl started crying, the guy ran out to their car to get their confirmation from me. They had driven FOR HOURS to get here.
I made a generous offer and was able to put them on the third floor (shared bath) tonite and private bath on the second floor tomorrow but NOT the room with queen bed, private bath and view they picked for two nights' stay.
My fault completely.
I know I am too busy to handle this alone. It is good to be busy but I can only be SO busy and then I hit overload. I am so glad they decided to stay because they 'love it here' but I just cried and cried after barricading myself in the back here ... upset with myself and too tired. I am worried that I may have done this more than once and will get hit over the head with it because I have been doing too much alone.
Question: What do YOU do?
Have you ever over booked or double booked? Was there anything you could do that made it okay with the guests?
This is my third year running this place but the first time I've done this. Well, actually, I had a near miss not long ago with the INN to INN. yikers! I thought I had double booked it but hadn't because the original guests had cancelled. All my rooms are so different, I can't just cover by taking folks to a different room. Thank goodness I had a third floor room to put them in! The only other place in the village is completely booked.