Hillbilly
Well-known member
- Joined
- Oct 22, 2011
- Messages
- 939
- Reaction score
- 17
Well my grandma is 95 and so 3 family members and our kids decided to surprise her a d travel to KC for a night to see her during our kids Christmas break. We had a wonderful time and my aunt lives with her so we decided to find a hotel to stay the night. The closest place was a Drury Inn. My Dad and sep mom decided to pay for everyone’s stay (Three rooms) this was a really nice of them to do. I always check for BB’s before staying and in this case I was glad I did. There they were under the mattress. I Immediately got out of the room and went to the office. I waited until the lobby was clear to notify the attendant at the desk. He left with it and came back and apologized. Said we could have another room. I told them that was ok and just needed to find another location. He was very nice and VERY SORRY! I told him I appreciated it and to just refund my room back on the card on file. I told my Dad and brother and they wanted me to check their rooms as well. I found another one in my Dads room and an egg. My brothers was clear. They decided to stay but understood I couldn’t. After going to dinner I decided to book a Hampton Inn. I payed received my key and headed to the room to look. Guess what? Yup more BB’s, I took it to the desk and once again waited for the customers to clear out before showing them. The lady agin took the bug back to a manager. Few min later he comes back and tells me it’s just a piece of plastic. “Ummm no, I know what they look like!” That SOB switched it with a piece of plastic and got very defensive. I told him I didn’t want any issues to just please refund my card and I would be on my way. I don’t want to stay. He told me I would receive a partial refund in 5-7 days. I told him I would be receiving a full refund. “Just void my transaction!” At this point I was not happy and demanded a full refund and told him I was trying to be nice about the situation. He told me he would have me removed from the property for saying they had BB’s. At this point I was so mad I so upset and told him I expected my card to be refunded and I left. Never have I been treated like that at a Major hotel chain. Also switching it out with a piece of plastic and saying he had pictures and proof it wasn’t BB’s. This was at 10:30pm. We ended up driving home 4 hours. This is becoming a real issue in our industry. I suggest you come up with a response when you find yourself with a guest saying you have them. As bad as it’s getting out there it’s not if but when you will have them st your Property! How will you handle this horrible moment?