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Normal
Couple checks in and immediately shows me a screen print of my website on which the room rates are quote. They are last years rates. $20 a night less. I say, those rates are incorrect. Didn’t you receive a confirmation? Yes, they have a print of that as well. I note that the confirmation was dated last September. The screen print of incor rates was made today. they then say, but this is your website. Shouldn’t you honor these rates? I note that in order to make the reservation, they had to click on the room rate. But, this page! fine. We refund them $40. Now I can’t talk to them. I said good morning but that’s all I could manage. I sent them an email of the refund but didn’t mention it. what would you have done?
Couple checks in and immediately shows me a screen print of my website on which the room rates are quote. They are last years rates. $20 a night less.
I say, those rates are incorrect. Didn’t you receive a confirmation? Yes, they have a print of that as well. I note that the confirmation was dated last September. The screen print of incor rates was made today.
they then say, but this is your website. Shouldn’t you honor these rates? I note that in order to make the reservation, they had to click on the room rate. But, this page!
fine. We refund them $40. Now I can’t talk to them. I said good morning but that’s all I could manage. I sent them an email of the refund but didn’t mention it.
what would you have done?
