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I'm sorry but I'm not sure that this is true & maybe folks need to investigate it with their individual processor to be sure.  I think that it will depend on your policies and documentation.  Trust me, a hotel would not hesitate to charge a guest for major damages!!!  I'm not sure that people should just roll over on this.  But that is just my 2 cents.

I know that a large B&B here has charged for damages & continues to do so & the charges have not been disputed and there hasn't been a problem with their processor.  We talked about it when we talked about referrals back & forth.


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