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I love this question, it brings up so much conversation every time!We are always wanting to do things the best way we can from the innkeepers standpoint and the guest, and this is one topic that is so evenly divided and the reasonings make total sense. If it is a walk in or call from the road we charge at check in (which is rare), if it is a reservation in advance always at check out when they are fat and happy. This way I am assured they don't walk off with our keys, and it is one of the more personal parts of staying here, the "wish them well" segment of their stay. We interact quite a bit with the guests.
I love this question, it brings up so much conversation every time!
We are always wanting to do things the best way we can from the innkeepers standpoint and the guest, and this is one topic that is so evenly divided and the reasonings make total sense.
If it is a walk in or call from the road we charge at check in (which is rare), if it is a reservation in advance always at check out when they are fat and happy. This way I am assured they don't walk off with our keys, and it is one of the more personal parts of staying here, the "wish them well" segment of their stay. We interact quite a bit with the guests.
