Reporting potential blackmail on TA

[Anon Inn]

Any advice on what to include in the report? I fear a potential negative and have submitted the basics. I can amend with 'evidence' later.
An Air guest is the subject. Air will decide if a refund is warranted. Guest will have to initiate that. I'll post anonymous details after resolution, but thought I should give TA the heads up a neg is possible.
Short story: guest did not stay due to inaccurate assumptions regarding neighbors. Assumptions that could have been cleared in a 5 min conversation. Guest chose to leave then make a text demand for a refund. Guest will have to go through Air for this request, but I will abide by whatever the decision is. I feel it will likely be in my favor, which will trigger negs on TA and YLP.
It has to happen sometime.

 

[Generic]

You can't really add to the information that you send T/A, unless they ask you. Just tell them why the guest threatened negative as retribution and blackmail.

 

[Jcam]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak.

 

[Anon Inn]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.

 

[JBloggs]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.
.

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.

You bring up a very valid point about texting.
Sorry you has to deal with this. Like all of this type stuff it always catches you off guard, and makes no sense. Innkeepers also wear the hat of detective.

 

[Copperhead]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.
.

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.

You bring up a very valid point about texting.
Sorry you has to deal with this. Like all of this type stuff it always catches you off guard, and makes no sense. Innkeepers also wear the hat of detective.
.

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.

You bring up a very valid point about texting.
Sorry you has to deal with this. Like all of this type stuff it always catches you off guard, and makes no sense. Innkeepers also wear the hat of detective.

I agree that the better format in this case would be on Air, and in others by email. But for the record texting can also be tracked and screen shots added to emails etc. as I have seen them on FB too.
So Anon capture those text messages and send them to your email account in case they are needed. It will capture date and time as well.

 

[Anon Inn]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.
.

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.

You bring up a very valid point about texting.
Sorry you has to deal with this. Like all of this type stuff it always catches you off guard, and makes no sense. Innkeepers also wear the hat of detective.
.

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.

You bring up a very valid point about texting.
Sorry you has to deal with this. Like all of this type stuff it always catches you off guard, and makes no sense. Innkeepers also wear the hat of detective.

I agree that the better format in this case would be on Air, and in others by email. But for the record texting can also be tracked and screen shots added to emails etc. as I have seen them on FB too.
So Anon capture those text messages and send them to your email account in case they are needed. It will capture date and time as well.
.

Yep.

 

[Jcam]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.
.

see this is difficult ie don't know what neighbours were doing but say a large group of young people were seen but it was a family gathering well supervised by adults for example - it would have been nothing if they had asked or made into a wild frat type party in their mind.
This is a perfect example of the ongoing trouble i have had with my next door neighbour (due to finally be resolved I hope next week when we buy the property) with constant stag and hen do's (pre wedding groups) mess, noise, HUGE bags of rubbish spilling out into the street all the time, rats and just generally looking like a dump and often full of aggressive looking men - Was a constant worry my reviews would say "X place is lovely but its let down by XXX next door don't go there or you will be disturbed by XYZ and so on.

 

[Anon Inn]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.
.

see this is difficult ie don't know what neighbours were doing but say a large group of young people were seen but it was a family gathering well supervised by adults for example - it would have been nothing if they had asked or made into a wild frat type party in their mind.
This is a perfect example of the ongoing trouble i have had with my next door neighbour (due to finally be resolved I hope next week when we buy the property) with constant stag and hen do's (pre wedding groups) mess, noise, HUGE bags of rubbish spilling out into the street all the time, rats and just generally looking like a dump and often full of aggressive looking men - Was a constant worry my reviews would say "X place is lovely but its let down by XXX next door don't go there or you will be disturbed by XYZ and so on.
.

Here's hoping all smooths out once you get the property, and congrats on the purchase (you just didn't have enough to do - did you?)
In our case, Air has made the determination in our favor, so we'll see what happens.......

 

[Jcam]

Did the guest discuss with you why they didn't want to stay or just went "im not staying" and went off - because if that was the case they have no leg to stand on - you were given no opportunity to deal with the situation "on site" so to speak..

No, just texted saying she 'didn't feel safe'. No explanation as to why. Two texts to her asking why went unanswered. A text saying she would phone. Hours later - another saying she would phone 'tomorrow'. When she did, I was out of cell range. The voice mail asked again for the refund, but again without explanation.
I texted a reply via Air saying we should communicate in writing, and due to not having a clue as to why the sudden departure, I would let Air make the determination.
Then I got the explanation through Air that the guest did not like the looks of properties in the neighborhood, allowing the space she booked is nice, but with unfortunate assumptions about neighbors I know. If she had said anything while here, her concerns would have been easily dismissed. She has made her case. I have made my rebuttal. Up to Air now. I suspect the decision will be in my favor, therefore triggering the revenge reviews.
Since reading stories such as these over the years on this forum, I know its not me, nor the service we provide. Hurtful, but now two guests ago.
We soldier on.
.

see this is difficult ie don't know what neighbours were doing but say a large group of young people were seen but it was a family gathering well supervised by adults for example - it would have been nothing if they had asked or made into a wild frat type party in their mind.
This is a perfect example of the ongoing trouble i have had with my next door neighbour (due to finally be resolved I hope next week when we buy the property) with constant stag and hen do's (pre wedding groups) mess, noise, HUGE bags of rubbish spilling out into the street all the time, rats and just generally looking like a dump and often full of aggressive looking men - Was a constant worry my reviews would say "X place is lovely but its let down by XXX next door don't go there or you will be disturbed by XYZ and so on.
.

Here's hoping all smooths out once you get the property, and congrats on the purchase (you just didn't have enough to do - did you?)
In our case, Air has made the determination in our favor, so we'll see what happens.......
.

clearly don't lol - seemed like the best way to solve the problem plus have control over what it was to become as lots of Houses of Multiple occupancy - (ie big block of rent a room long term tennants) or what was the people who pulled out a metro hotel with no staff and no one on site at night which is a magnet for the no tel motel type brigade which I don't want next to me