Hah, yah I had a guy one time that arrived and insisting that I gave him the wrong cabin.
RR(room rager): This is not the right cabin, I booked the one with the hot-tub.
Me: Sir we don't have any cabins with hot-tubs.
RR: It showed on your website you had a room with a hot-tub.
Me: Sir I built all three of these cabins from the ground up, they are all identical and there is no hot-tub in any of them.
RR: Why does it say you have them on your website?
Me: I build the website from the ground up too, and I can guarantee you that there is no photo or mention of a hot-tub.
RR: [Grabs his laptop in a huff.... fiddles for a few minutes while I grab some wine glasses for them .] Puts the laptop in my face, and says see, it shows right here, hot tubs.
Me: Sir, that is not us. That cabin place is 4 miles up the hill and does only weekly rentals. (I point out the wildly different physical address.) They have a lovely view of the lake that you are standing 50 ft away from. [sounds of his embarrassed wife snickering]
He managed a smile the next day, but it was apparent that he wanted to blame someone else for his mistake..