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If the creamer is real cold the coffee goes cold very fast, if the coffee is not super hot and if the mugs are big the coffee goes cold quick. There are some variables as to why they want a fresh cup. So for those - the single serve machine would be used quite a bit wouldn't it? I can only see the single serve being an "after hours" thing, otherwise, a fresh pot of coffee is in order, imo. I know plenty of people who wouldn't fuss with a single cup machine for 5 cups of coffee. (I have some here right now, the pot was emptied before 8am and I made another)
