Interaction with your best customer

[user 26]

"Industrializing, professionalizing, scaling...
You could make it into a cookie cutter, a scalable, depersonalized, committee-approved ticket to endless growth.
Or you could make it more real, more human and more personal.
What is "it"?
It is the interaction you have with your best customer. It is the way you talk to your employees. It is your safety policy, your go to market strategy, your approach to the board meeting.
If you can't figure out how to talk to one person, it doesn't really pay to scale up your efforts to talk to a thousand."
From Seth Godin
http://sethgodin.typepad.com/seths_blog/2015/09/industrializing-professionalizing-scaling.html

 

[Morticia]

I saw that this morning. Thinking about it, in other terms, what's your interaction with your WORST customer? How does that influence the rest of your planning?
(Our best customers are here right now - love everything, praise everything, realized they didn't plan a long enough stay.)

 

[user 26]

I wonder if 'killing them with kindness' would work.

 

[gillumhouse]

I wonder if 'killing them with kindness' would work..

I wonder if 'killing them with kindness' would work.

It would scare the bejeezes out of them - it would make them ask what do you want?