Google FAIL - Google creates horrible user experience

[swirt]

Google spends huge amounts of time and energy trying to come up with the best user experience. They usually get it right, but every once in a while they come up with something like this!

A person searching for a place to stay by name is presented with a nice "helpful" infobox along the sidebar of the search. A "book a room" ad is surreptitiously added to the infobox with dates filled in and proclaiming "No known availability for these dates" So the user tries a different date, same result. Repeat, repeat, repeat. This is painful. The ad server knows it knows absolutely nothing about the particular place, but instead of politely removing the date widget, it invites users to an endless game of pull-my-finger. The result gives users the misleading impression that the place has no availability. This helps neither the user nor the business.
Google practices agile development. It will fix the user interface failure here, or risk this ending up in some Bing commercial.
#GoogleFail #GoogleSaysPullMyFinger #BingLovesThis

 

[ChrisandShelley]

Crap, it shows up on ours too! What is the solution?

 

[gillumhouse]

Do you think they will actually fix it?

 

[gillumhouse]

How do we "little guys" manage to force a change? Will posting on our web sites about it, about what is being done, make them change?

 

[Arks]

How do we "little guys" manage to force a change? Will posting on our web sites about it, about what is being done, make them change?.

Will posting on our web sites about it, about what is being done, make them change?

Absolutely not. That would be the biggest waste of time since dancing hampsters.

 

[swirt]

Do you think they will actually fix it?.

I do think they will fix it because it is a horrible user experience. They will not fix it because businesses whine that it is hurting their business.

 

[swirt]

How do we "little guys" manage to force a change? Will posting on our web sites about it, about what is being done, make them change?.

Posting on your website about it will only annoy your visitors. If people are reading it on your site, they are already where they are supposed to be and it does not effect them. So there is no reason to annoy your visitors about it, stay focused on your users and what they need while they are on your site.
On your blog or your twitter or other social media (not on your main site)... share this page that this is a bad user experience.

 

[Iris]

Anthony Melchiori says to always go to the hotel's website...
http://www.cbsnews.com/videos/how-to-spot-bad-hotels/