Like many, we have had an off year. From being shut down from April thru May and essentially closed for June, it’s been quiet. I’m looking at it as a bridge to retirement.
However, even tho we’re still essentially closed, I am keeping up on all the CDC requirements and doing my due diligence to keep myself and the (very few) guests as healthy as I can given I have zero control over anything.
To that end, I came up with an entire page devoted to what we’re doing and what the guest has to do as well. It’s on our website, it’s highlighted with a link in a couple of locations, it’s on our booking software before you even get to a place to enter dates, it’s in every email I send from the initial ‘hey we got your reservation!’ to the confirmation, to the reminder, to the welcome email.
Got a reservation last night wherein I could see the guest opened the initial email. I sent the confirmation right away as I was still awake. Got a call at 6am from guests saying they have to cancel because they can’t quarantine for 14 days as they have to work. I went over the other options they had but they didn’t want to be bothered.
Could have read all the details before even making the reservation, but at least they read them before they showed up.
