5 Tips for answering a Bad

[gillumhouse]

http://www.tripinfo.com/ITM/Articles2014/ITM6651.html
This was on Tri pin fo tonight

 

[Highlands John]

If you follow these rules then you end up with the replies many hotel chains churn out like...
"Thank you for taking the time blah blah, we are sorry that blah blah, we have passed your comments on to blah blah blah"

 

[happykeeper]

If you follow these rules then you end up with the replies many hotel chains churn out like...
"Thank you for taking the time blah blah, we are sorry that blah blah, we have passed your comments on to blah blah blah".

We understand how you feel.

 

[Flower]

If you follow these rules then you end up with the replies many hotel chains churn out like...
"Thank you for taking the time blah blah, we are sorry that blah blah, we have passed your comments on to blah blah blah".

We understand how you feel.

.

I read this and our first thought was now where are those darn guest with rules in how they should post. Good or bad reviews. And why do they not have to use their names. Could it be because they would embarrass themselves? Or being more careful of what they say and how they could kill a business, by being rude.
I am starting to love Google plus as there you HAVE to sign in and get an account. More work for them yes. But I bet it would be a better way of doing reviews.
I think once you are signed up to TA you should sign up someone else to do the follow ups and do the reviews some one who knows how to answerer them with out getting bent out of shape. Then you only look at it once in a while. . that way your not such a slave to it. Most of these people who write a review on you never come back. It doesnot make them your costumers but TA customers.

 

[Highlands John]

If you follow these rules then you end up with the replies many hotel chains churn out like...
"Thank you for taking the time blah blah, we are sorry that blah blah, we have passed your comments on to blah blah blah".

We understand how you feel.

.

I read this and our first thought was now where are those darn guest with rules in how they should post. Good or bad reviews. And why do they not have to use their names. Could it be because they would embarrass themselves? Or being more careful of what they say and how they could kill a business, by being rude.
I am starting to love Google plus as there you HAVE to sign in and get an account. More work for them yes. But I bet it would be a better way of doing reviews.
I think once you are signed up to TA you should sign up someone else to do the follow ups and do the reviews some one who knows how to answerer them with out getting bent out of shape. Then you only look at it once in a while. . that way your not such a slave to it. Most of these people who write a review on you never come back. It doesnot make them your costumers but TA customers.
.

I agree, I don't think you should be able to write things on the Internet that could potentially ruin someone's business and stay completely anonymous. After all 99% of the time us innkeeps known who wrote the review anyway, so who are they hiding from.
My issue with making it harder to write reviews, like logins, is that the people that had a "nice" time won't bother and you end up reviews from people that either loved or hated it.

 

[JBloggs]

If you follow these rules then you end up with the replies many hotel chains churn out like...
"Thank you for taking the time blah blah, we are sorry that blah blah, we have passed your comments on to blah blah blah".

We understand how you feel.

.

I read this and our first thought was now where are those darn guest with rules in how they should post. Good or bad reviews. And why do they not have to use their names. Could it be because they would embarrass themselves? Or being more careful of what they say and how they could kill a business, by being rude.
I am starting to love Google plus as there you HAVE to sign in and get an account. More work for them yes. But I bet it would be a better way of doing reviews.
I think once you are signed up to TA you should sign up someone else to do the follow ups and do the reviews some one who knows how to answerer them with out getting bent out of shape. Then you only look at it once in a while. . that way your not such a slave to it. Most of these people who write a review on you never come back. It doesnot make them your costumers but TA customers.
.

I agree, I don't think you should be able to write things on the Internet that could potentially ruin someone's business and stay completely anonymous. After all 99% of the time us innkeeps known who wrote the review anyway, so who are they hiding from.
My issue with making it harder to write reviews, like logins, is that the people that had a "nice" time won't bother and you end up reviews from people that either loved or hated it.
.

I agree, I don't think you should be able to write things on the Internet that could potentially ruin someone's business and stay completely anonymous. After all 99% of the time us innkeeps known who wrote the review anyway, so who are they hiding from.
My issue with making it harder to write reviews, like logins, is that the people that had a "nice" time won't bother and you end up reviews from people that either loved or hated it.

100% agree.
The stupidity of a person who gave us their credit card and home address and email to go and write something mean and nasty is beyond me! They don't know us, maybe we will go postal. A few innkeepers have...

 

[Kay Nein]

We should start a thread like the perpetual Innspirational one we have that is all the great responses we've read. I know awhile back someone (probably ,JB) posted a blog link about responses. They referenced a great TA page where the manager "gets it" and had amazing responses. I actually spent an hour cutting & pasting all my favorite of hers into a document and reference it often when writing responses. I run out of clever ways to say "Thanks, come again."