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  1. MoosewoodInn

    Survived our first busy season!

    Hi everyone! I just wanted to come in and say hello! I’m still alive and still at it over here. I cannot believe how busy we were for it being our first year. We thought we would be struggling to convince people to give us a shot but holy cow. We were totally full all day every day for months...
  2. MoosewoodInn

    Hello! New Innkeepeers here!

    Lol!!! That is so true! Thank you
  3. MoosewoodInn

    Got our first 1 star review!

    Yes. It was through booking.com
  4. MoosewoodInn

    Got our first 1 star review!

    We feel the same way. They told us over the phone that we would have been able to respond had they added any comments. We don’t think they will be doing anything to aid us. We’ve since found forums online of many businesses complaining about retaliatory bad reviews as a result of filing guest...
  5. MoosewoodInn

    Got our first 1 star review!

    Unfortunately, I cannot respond because they did not include comments with their review. Only a rating. Had they even said one word I could’ve replied!
  6. MoosewoodInn

    Office hours?

    4-7 sounds like a dream! Also seems like you have some great relationships with your returning guests. What a fun night for you!
  7. MoosewoodInn

    Office hours?

    I’m going to get my husband to start looking into keyless entry or a lock box. That’s a great idea! Thank you!
  8. MoosewoodInn

    Got our first 1 star review!

    This is all very good information and things we have been discussing! It feels good to hear it from someone with experience. We have the ring doorbell and nest security cameras, and that’s how we knew for certain the guests who had complained weren’t exaggerating. When we first opened we were at...
  9. MoosewoodInn

    Office hours?

    I know this is an old post, but I’m bringing it back! What about check in hours? Our check in hours are listed as 3-10pm and we keep finding ourselves waiting until 12am-1am for our last reservation check ins to arrive. Part of our problem is that we are at the mercy of booking.com. But how do...
  10. MoosewoodInn

    Photo Advice

    Thank you! I think part of my problem is all the Instagram/Pinterest log cabin browsing I do. They have a way of capturing the feeling of the space, not just the image of it. I think it has to do with the fact that we haven’t been here long enough to add all of those finishing touches. Our...
  11. MoosewoodInn

    Got our first 1 star review!

    My mom says exactly that about needing a couple bad reviews to make people believe the good ones! Your response is so well written. There is so much to this business that I am getting used to. The people we had snuck many more adults into the room they were staying in, and the guests in the...
  12. MoosewoodInn

    Got our first 1 star review!

    Unfortunately because they did not leave a comment in the body of the review, booking.com does not allow us to reply! Had they said even one word besides the title, we could have responded!
  13. MoosewoodInn

    Got our first 1 star review!

    Had to file guest misconduct and banned someone from booking us through booking.com. To retaliate they gave us our first 1 star review. The title “BAD” …lol no body to their review. Oh well. It is bound to happen! We had guest complaints from the rooms next door and they broke our policies...
  14. MoosewoodInn

    Photo Advice

    That’s a great idea! I didn’t even think to look up any apps! Thank you! We had a photographer take pictures of our home that we sold in Florida before moving up here and they edited them soo much. It was almost too saturated to look at! Lol so there’s one “not to do” I’ve learned from experience!
  15. MoosewoodInn

    Photo Advice

    We are still working on our updates, and will be going through the winter. You gave great advice, thank you so much for taking the time! I just enjoy taking pictures, lol! So I appreciate your help!
  16. MoosewoodInn

    Photo Advice

    Luckily the feedback I’ve been getting is “it looks just like the photos” so phew! I’ll look into those books. We are just kind of out right past civilization and there isn’t much of anything in our town. Just the basics. Can’t even buy towels here! Have to drive an hour or so north or south...
  17. MoosewoodInn

    Photo Advice

    Hello again! I was just sitting here staring at my website and wondering how I could take better photos. Do you take your own photos to promote your business? Does anyone have any advice? Mine aren’t the worst but there is definitely room for improvement. If you have photos of your business on...
  18. MoosewoodInn

    Hello! New Innkeepeers here!

    I’m learning the “buy a second for back up” quickly! I won’t feel comfortable until I’m basically a hoarder, lol! Thanks for the advice!
  19. MoosewoodInn

    Hello! New Innkeepeers here!

    That’s where I’m at right now but we only have it like that for five months and then it’s supposedly easy as pie. And Wow! You do have your hands full! Luckily I am only an inn, so at least I don’t have the stress of cooking! I couldn’t imagine having that thrown in the mix! I applaud the...
  20. MoosewoodInn

    Right to refuse service list?

    I love that mantra and will think of it often now!
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