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  1. Kay Nein

    so in love! had to share

    Absolutely precious! Congratulations, Grandma!
  2. Kay Nein

    Any else do this when ask for discounts?

    I agree, people want the breakfasts. The only time we get people that don't eat is when they need to be on the road before serving time.
  3. Kay Nein

    Any else do this when ask for discounts?

    Juice & coffee, fine. But, if they want any kind of breakfast (muffin), it's regular charge. We will give a $10 off if it's just one person or if the couple says they don't want breakfast (checking out early). But, that means they don't get anything (except drinks). $20 off and they still...
  4. Kay Nein

    Review- need your help

    How does TA determine if a review is fake? Do they contact the reviewer and ask them such? I wonder what their process is.
  5. Kay Nein

    Really? 3 Stars?

    Ok, I'm putting this to bed. Y'all are amazing! I'm so lucky to have so many business coaches at my service Here's what I'm going to post : We appreciate our guests taking the time to share feedback. As always guest input is important to us. While we strive to ensure that all of our...
  6. Kay Nein

    House History Detectives

    That is so cool! I've been such a nut about researching history of our house. We have a plethora of school books from the main owners (bought from builder and owned for over 90 years) from the 1900-1030's where the kids wrote limericks and practiced their signatures. I've been able to piece...
  7. Kay Nein

    Private Space

    I wonder if they think the Private is directed to the general public and it's only available to paying guests. Would a sign reading "Owner's Private Space" work better?
  8. Kay Nein

    Which part of 3-night minimum do you not understand?

    I think what really peaked my interest was the extra $25 per night just because there was only 2-nights available. I do understand holiday weekends or weekends-vs-weekdays. But this seemed like a "just-because-I-can". Not bashing SS as I know many do it, just wanted to discuss it with y'all so...
  9. Kay Nein

    Are You A Stalker?

    I've done this a few times after they have left. Like if they did a TA review and after matching them up in the reservation book I still could not remember them. Like my 3 star TA lady & her boy toy.
  10. Kay Nein

    Are You A Stalker?

    I've done that before when trying to fix an address that was entered incorrectly. Then zoomed in to see their house.
  11. Kay Nein

    Which part of 3-night minimum do you not understand?

    I don't feel right about adding extra money to a highly desired room/weekend just because you can get it. Do you tell the people that it's an extra $25 per night because you can get it? Do they realize that they are being charged more than a regular rate? I understand it's more money in your...
  12. Kay Nein

    Requesting Proof of Funds

    Yuck!! Wonder if it is due to different states and regulations. The MTG company I spoke with was in FL.
  13. Kay Nein

    Toddler ??

    What to do about it for tomorrow is you set up a special table just for them that is as unobtrusive as possible. Put a high-chair over there, maybe paper and crayons (I don't know what kiddie stuff you have) and they will appreciate that you made a special place for their little family. Do...
  14. Kay Nein

    Requesting Proof of Funds

    I'm so sorry you are going through this. I agree, that you really, really need that lawyer on your side. As soon as this inept realtor sees that you've enlisted the help of an attorney, she will do whatever she needs to do to step up her game. It's a big expense, but in the long run it could...
  15. Kay Nein

    Cleaning Routine

    BY 2PM? Holy chit batman... I wish!
  16. Kay Nein

    Really? 3 Stars?

    Draft #2 - Thank you for choosing to stay with us on your travels through our area. We are pleased that you enjoyed our breakfast and our fantastic location in the heart of downtown. We are fortunate to have such a wide range of excellent shops, dining and entertainment within walking...
  17. Kay Nein

    Really? 3 Stars?

    No, those are great points. And I like that rewrite.
  18. Kay Nein

    Really? 3 Stars?

    Do you mean Sorry & Apologize?
  19. Kay Nein

    Cleaning Routine

    We only do pillow cases. I love to iron and also have a bad back. So, that's my down-time/break to sit on a stool and whip out some cases.
  20. Kay Nein

    Cleaning Routine

    BD - what blows my mind is that this is NOT busy season. Our peak doesn't hit until October. Our May was double last year and our July had beat last year before the month even started. We're at 42% occupancy for July and it's just mid-month! I don't know what happened, but it's insane...
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