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  1. theinnonthird

    Putting Feelers Out...New Smyrna Beach, FL Motel

    Congrats on your venture and for having stuck it out these first few years!!! Here's my two cents, from a fellow hotel owner/innkeeper of 20 guest rooms, also here in Florida. We are in our 18th year now, with each year having gotten busier and busier and busier. For the first 9 of these 18...
  2. theinnonthird

    That’s not a diet requirement

    We offer an extended continental breakfast only (bagels, Eng. muffins, toast, mini pastries, hard boiled eggs, yoghurt, cereals, oatmeal, bananas and clementines). When guests contact us in advance about gluten free/vegan/dairy free we respond with what we serve, remind them that they have a...
  3. theinnonthird

    Unhappy Guests Want Discount

    I wouldn't give a discount either, because a) they were warned b) 6 pm should not be considered quiet time
  4. theinnonthird

    Back to Daily Cleaning? Neatening? Yea or Nay?

    As we are back to charging our pre pandemic rates or even more, we have no excuse at our property to not service the rooms daily. I've also read an article recently, which analyzed traveler feedback, stating that travelers are back to expecting daily service, as restrictions around the country...
  5. theinnonthird

    Dealing with Fraudulent Bookings

    We handle it the same way. These requests ALWAYS, without fail, come via email. It is ALWAYS, without fail, several rooms for at least 5 nights. The request to pay up front and sometimes for extras that we should please arrange for them, typically come in follow-up emails which we no longer even...
  6. theinnonthird

    Another diet story

    Your guest being fine with cheese while not being able to consume milk is no surprise to me. My daughter has issues with straight up milk as well, but is fine with cheese, yoghurt and ice cream. Her doctor explained to us it is because there is less lactose in processed dairy products. There is...
  7. theinnonthird

    Looking for some help

    Why WOULD they choose a B&B/small inn over a typical motel/hotel: - personalized service - individually decorated rooms - charm, charm, charm - a really good breakfast Why SHOULD they choose a B&B/small inn over a typical motel/hotel: - Because we are owner run and managed and NOBODY WILL EVER...
  8. theinnonthird

    Pet Policy

    Ours reads: we regret that we cannot accommodate your pet or emotional support animal We added the part about ESAs because many people who say they have an ESA think they have the same rights as service dogs...
  9. theinnonthird

    How to antagonize Guests in 5 minutes flat

    I wish that the ADA would call for clear government issued certification of service animals. It would make everyone's job so much easier and true service dog owners will no longer have to face the suspicions of business owners. It's not their fault that we doubt every single dog that comes...
  10. theinnonthird

    Packaged soaps or liquids?

    Don't get me started on the water bottles. Yes, we now offer them for SALE at $1 a piece. When we started out 16 years ago we offered free bottled water. At every single checkout we would be pulling out a minimum of 4 almost full water bottles. Guests would grab a bottle in the lobby every time...
  11. theinnonthird

    Packaged soaps or liquids?

    I've done some research into this a couple of years ago. The one-time-use plastics were killing me from an ecological standpoint. Every article I came across online stated that dispensers are either perceived by guests as "cheap" or "unsanitary". I personally think they are great, but for now we...
  12. theinnonthird

    How to antagonize Guests in 5 minutes flat

    Per the ADA the service dog may not be left unattended by it's handler. So next time you have someone both their stay with a service dog, remind them that per ADA the dog has to be with them AT ALL TIMES, they may not leave it behind in the guest room while they go out to enjoy themselves. A...
  13. theinnonthird

    I already don’t like them but I have to be nice. Advice?

    How about sending them an email advising them that you are aware they have also made reservations elsewhere with the intent of using the certificate. As it is valid for 1 night only, they must make a decision on which inn to use it with. I would also notify the "association" of what is goin on...
  14. theinnonthird

    Rude? Thoughtless? Or not about me?

    As we are on the subject of breakfast... Has anybody gone back to self serve buffets yet? We have 20 guest rooms and have gotten extremely busy again (thank God). Due to Covid we have been plating everything in our kitchen and then serve to the guest. Granted, our breakfast is only continental...
  15. theinnonthird

    Is it endless hard work? Feel like a constant burden to keep up with?

    Here is our story: 20 room historic inn in a very touristy town in Florida. Bought and moved onsite in 2005, so we are approaching our 16th anniversary. Out of these 16 years we spent 9 years living at the inn. We spent 9 years working every day from 6:30 am to 10:00 pm, with 2 young children in...
  16. theinnonthird

    Cleaning out the fridge

    Agree, all food items left behind will go into the trash immediately, unless they are originally sealed. And yes, we've had guest come back because they forgot their left overs, and unfortunately they were already tossed. Not happy, but not our fault. In regards to shipping for left behind...
  17. theinnonthird

    Noticing a trend

    We have never charged for early arrivals. If the room is ready, we welcome guests as early as 8 am. I'd much rather have some arrive early, than all at once at 2 pm, or worse, waiting up late... In regards to late check-outs, we typically do not allow them as it messes up our housekeeping. Right...
  18. theinnonthird

    Howdy, hosts

    I've seen the movie and loved it! Might have to read the book as well!
  19. theinnonthird

    Dogs

    We do not allow dogs (except for service dogs, of course), for the following reasons: extra cleaning, potential noise and disruption to other guests. Many guests choose us over another place in town as we do NOT allow pets. We have 2 dogs of our own, but we do not live onsite. In regards to...
  20. theinnonthird

    What does your check in look like now?

    For us it is business as usual but with a few simply safety measures in place: Plexiglass shield at the desk, sanitized pens and key cards, touchless hand sanitizer dispenser at the desk, and masks are mandatory for all staff and guest in common areas.
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