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Bed & Breakfast / Short Term Rental Host Forum

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  1. J

    I guess Innspiring has surrendered to AirBnBs too

    I am not sure why people are having issues with Inspire?? This is an information sharing platform! Any subject discussed is for you to ponder and figure out the best way forward for you and your business. I have never heard anyone suggest that anything discussed here is written in stone. The...
  2. J

    Office hours?

    We understand the convenience of it all. Luckily my wife has no problems getting up and greeting guests in the middle of the night. We think it is important to have as many interactions with the Guests as possible prior to check-in. It's a big help in getting Guests to understand "this is our...
  3. J

    Got our first 1 star review!

    Right On! Stupid is what stupid does. The few BAD reviews are easily understood bye the Public - simply respond professionally and move on. One actually posted bogus photos and the like - very simply identified as sour grapes by prospective Guests. - so, no worries. It hurts though!!
  4. J

    I guess Innspiring has surrendered to AirBnBs too

    We don 't use those sites, YET. However, if we need to we will. Things change and I feel we should be flexible enough to at least consider all options.
  5. J

    Office hours?

    Excellent! Enjoy your Freedom
  6. J

    Hello! New Innkeepeers here!

    That's good planning! We do the same thing for All supplies - food - low on eggs and ham - put it on the list - napkins running low - list it! Pledge - last bottle - list it! We have very little problems with STOCK as long as we are religiously placing items on the list immediately when...
  7. J

    Hello! New Innkeepeers here!

    Nice Forum. Everyone is very interested in the industry and willing to help others. Have fun with it. A little support goes a long way.
  8. J

    Hello! New Innkeepeers here!

    Slow and Steady wins the race - That's Margie's motto
  9. J

    Hello! New Innkeepeers here!

    Process is important. We run a 13 room Inn (Wife and I ) some help with cleaning when very busy. We simply make lists (religiously). "Put it on the list" it works surprisingly well - Just always - "put it on the list". Call anytime if you would like to speak - Jay - 585-243-5570
  10. J

    Uptick in OTA Book/Cancels?

    We charge a $25 re-booking fee (per room) if cancelled prior to 30 days from reservation date. If under 30 days notice - we try to re-book the room - if unsuccessful they will forfeit all of the deposit. We have had a few CC disputes and have won all but one. That Guest followed up and fought...
  11. J

    Refrigerator Wars

    That's a good attitude and will serve you well. Learn your lessons, try not to repeat them and move forward. "Helping Guests enjoy there stay." That's our job. When you do get a skeptical Guest and convert them to our Industry it is very gratifying - it shows we are doing our jobs well.
  12. J

    Uptick in OTA Book/Cancels?

    We use Booking.com and Expedia with all there partners. We charge full reservation price upon receipt of the reservation. We have not had many issues at all. If there is an issue we handle it on a case by case basis. But it's so few we are not thinking of changing our process as of now. I don't...
  13. J

    Refrigerator Wars

    We have a mini fridge (Medium Sized) in the breakfast room for all guests to use. We put ice in the freezer etc... All of our Suites have a fridge - small dorm sized - we have never had a complaint. I wonder why so many of you are experiencing so many issues. We where not in the business prior...
  14. J

    Late arrivals

    We get the check-in time upfront when we can. We wait up for Guests and ask they call us when they pull in. I feel many potential problems are averted because we give ourselves several opportunities to qualify (size up) Guests before and when they check in. The more pre-visit touches the better.
  15. J

    Never thought I would get it - Pass me the Baton

    We allow Children and do not have many issues. Occasionally we have to straighten people out if the Children are running around and potentially in danger of hurting themselves. I think going over the policies from the get-go and reminding them that others are here for relax and get some R&R...
  16. J

    Who opened the flood gates??

    Charge there CC and move on. Hopefully, you have something in writing to give to CC company if a dispute occurs.
  17. J

    Who opened the flood gates??

    8 years and thankfully never had to throw someone out!! I'm thankful for that.
  18. J

    Who opened the flood gates??

    That's an awfully high percentage of unappreciative guests. In 8 years we have had almost no disrespectful Guests. If I feel they are a little rowdy and rambunctious I immediately remind them this is our home and I expect them to respect it. The usual response is Oh yes, yes of course. I have...
  19. J

    Ready to retire!

    We are being patient with the sale and or hire of an Innkeeper here as well. We have a great situation and want to make the correct choice.
  20. J

    Ready to retire!

    Good Luck - Enjoy the family !!
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