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Bed & Breakfast / Short Term Rental Host Forum

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  1. Generic

    Online Check-In

    These are our first guests from over the border. I haven't figure out why they opened the border. But they need to be double vaxxed and have a clean PCR test to get over the border at all.
  2. Generic

    Online Check-In

    So, I started using the Online check-in feature from ReservationKey. Even wrote a whole set of COVID questions. Today, we have a guest... hasn't done the online check-in and I'm trying to decide... do I want them at all? Without doing it, they haven't certified that they are COVID free, having...
  3. Generic

    We finally did it!

    I won't let them choose the room via the OTAs and I have more strict cancellation rules via the OTAs. I get emails asking which room, etc. And I just tell them that if they book direct, they can choose the room they want :) For me, OTAs are advertising money...
  4. Generic

    Obscene phone call

    Does grilen467 have a brother? :D
  5. Generic

    Sleeper Sofas & Futons

    Haven't tried it, but Murphy beds are extremely popular here, even the cost club sells them. They sometimes call them wallbeds. A few look like furniture. They have a twin that looks like a credenza that swings out.
  6. Generic

    Sleeper Sofas & Futons

    We have an IKEA daybed in two rooms... it can open to a short king, but we don't tell anyone... we use it as a single. And we have a futon in one room that is a double bed. We got a spring futon, which provides a better rest.
  7. Generic

    The Beast Is Back

    Actually, for the first time in a year and a half, I'm finally looking at a good number of bookings, though we have only 4 of the rooms open, so no shared bathrooms. We even had a full 100% booked days.
  8. Generic

    Ring doorbell question

    https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices
  9. Generic

    Hard to know where to look

    Most people with tattoos are... just people. My cousin has to wear long sleeve to hide his tattoos at work... has a PhD, high paying job, etc.
  10. Generic

    Internet TV?

    Someone who RTFM? OMG! I don't even want them manuals anymore... PDF!
  11. Generic

    Host Prank...

    We are on vacation.... we drove by the home of a long-time guest. Called, they weren't home. So we took a picture of ourselves in front of their house and sent them the picture in the email... so they could have a laugh! They called us back and invited us to come over. Lovely visit. And the...
  12. Generic

    Internet TV?

    Well, we use a IPTV service for standard channels. We have Netflix and Amazon Prime on Roku sticks for the guests. Got a TV with Roku built in for my mom.
  13. Generic

    Guess I'll Keep My COVID Policies!

    We never stopped. Masks in public, always, all the time. Like many around here, only off when you are outside and no one is around. It's airborne.
  14. Generic

    Got our first 1 star review!

    In the long run, these horrible reviews, become something the guests want to hear, as stories of the horrors you have survived :D
  15. Generic

    Got our first 1 star review!

    Reply. You have a right to reply. Simply say something like "Sometimes you love guest when they arrive and sometime when they leave. Good luck in your future hotel stays."
  16. Generic

    Hello! New Innkeepeers here!

    Way to make it an extreme annoyance :) In the summer, I have to pick up the vegetables (I say veggies, but there are fruits and herbs as well, but no choice... I take what they bring) on Wednesday between 4PM and 6:30PM. I go to the super once a week for fruits and everything else. I rarely need...
  17. Generic

    Hello! New Innkeepeers here!

    I get up about an hour early to prep the food. MOH sets the table for me. If it has to be in the oven, it will need 30 minutes to bake, though sometimes more, depending on the size.
  18. Generic

    Hello! New Innkeepeers here!

    We are in our 20th or so year... 13 in this location. I used to do everything, except the BIG CLEAN. I hire in the summer for 3 hours a day. But I also learnt to do some things smarter. I don't do check-in anymore at all, it's all automated. Programmed door with code based on phone number, sign...
  19. Generic

    Right to refuse service list?

    Without having a long list, I'll give you the top of my DNB reasons.. the client is difficult. Now, that being said, there are few that are difficult who have a reason and are extremely pleasant... those, you want. They will stay with you through thick and thin. They will come back because you...
  20. Generic

    Others booking for guests

    We've had it a few times. Since we do virtual check-in, we tell them that they will have to send the information to that guest, as we can't.
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