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  1. Generic

    Guests Are Changing...

    Well, it's becoming clear that my guests are changing and I don't want to start to charge my regulars for the abuse by the new guests. So it's down to two choices, either set up some extra charges that I am clear about or put up prices and give repeat guests a special discount code. Recently...
  2. Generic

    Keypads and Keys

    If she wanted you to be instant, she should have booked a room that said Néscafé on it. I would point out that the costs of having someone on call all the time would be prohibitively expensive and of course, the clients would pay for it in the end... at $25 an hour. We are usually very honest...
  3. Generic

    Keypads and Keys

    You are cool, calm and collected, because I might have been showing her the door just for verbally harassing me. One of the lock types that we use has a backup system of a 9V battery. So we have one hidden :)
  4. Generic

    Should I Sell A Service?

    We have a recycling box in the room, but we have a sign asking them to bring food down (even from restaurants) so that we can deal with composting. We don't mind doing it. Most of our guests are actually happy to compost. I usually attract a more environmental group.
  5. Generic

    Should I Sell A Service?

    We actually like to have someone out there, when it's busy, to cut down on the number inside... but I just can't do full service out there. We make the tray, you bring it back. I'm less interested in the fee... I'm more interested in their understanding that it's the same as a take-away...
  6. Generic

    Should I Sell A Service?

    To get to the patio is though the kitchen and another room. We don't have staff. I generally have to do service myself or with a little help from my partner. But I'm cooking breakfast and serving it. I don't mind offering for free, if they do the extra... take it out, bring it back. But I just...
  7. Generic

    Should I Sell A Service?

    We have a patio. Some of the guests want breakfast on the patio. Now the terms have always been, you pick up the tray and go out and bring back the tray when finished. No asking us for things, no running in and out... you get the tray, you eat breakfast out there and you leave me the f*1$*(#@...
  8. Generic

    Fail to Plan... Plan to Fail

    There is a certain quality/price ratio that always exists. When they are clearly too cheap to stay here, in spite of the fact that I'm one of the less expensive choices, I send them elsewhere... to the places where the reviews say things like "******** were missing" and "first room had mouse"...
  9. Generic

    I Want to Cancel My Non-Refundable Reservation...

    No... they don't get a refund. They just pay an extra $25 fee for thinking we are so gullible as to give them a refund. Pure profit.
  10. Generic

    I Want to Cancel My Non-Refundable Reservation...

    I'm thinking of implementing a $25 non-refundable reconsideration fee. I still won't refund... but they will learn quicker not to book a non-refundable rate!
  11. Generic

    I Want to Cancel My Non-Refundable Reservation...

    I have my own particular cancellation policy... but with the OTAs, my cancellation policy is very very strict... all my reservations are non-refundable. Yesterday I had to deal with 2 cancellation exception requests A guest who requested to cancel at no charge who had booked the night before...
  12. Generic

    Fail to Plan... Plan to Fail

    My reply to discounts is simple... We don't offer any special discounts because we don't think it is right to price differently for some guests. Everyone gets the same price. If they continue with the discount discussion, the next comment from me is, "I'm sorry, I don't think that we are the...
  13. Generic

    Fail to Plan... Plan to Fail

    It is the biggest weekend in our calendar. 4 Nights with guests that come to visit the city from all corners of the world. I've been booked since December of 2021.... And yet today I'm still received phone calls asking for a room. A 3.5 half star hotel with a 6.8/10 rating is going for over...
  14. Generic

    Inflation!

    I put up all my rates for this summer. And when I booked so much, I put them up again. So that's $20 a night, so far. And on holiday weekends, much more than that... and they are still booking.
  15. Generic

    On the other hand, some guests get it.

    We stopped daily cleaning. I sometimes joke about the place in town with the worst reviews.. if you want to look it up... take the name of the Golden Girls spin-off and replace the word Golden with Arena. Anyway, I say "How do they know when it's time to change the sheets there... The throw them...
  16. Generic

    Pleasing the Irish

    Absolutely, it's all one water supply around here. Does calling it "Acqua di Rubinetto" make it sound fancier? One of the world's largest soft drink bottlers actually sells city water from two cities in this country put through an extra reverse osmosis filter with a name that starts with D and...
  17. Generic

    Stairs and Private Bathroom

    Shhh.... :)
  18. Generic

    required field in ResKey question

    On, and on your confirmation email add the following clause: "We reserve the right to modify your reservation for an equivalent or better room at our discretion. We reserve the right to cancel a reservation or refuse service for any reason. "
  19. Generic

    required field in ResKey question

    To fix the problem... Go to "Website" then "Reservation Pages" and then click on the chevron on the left side of the named reservation page. On the next page click on Presentation. This will give you the page where you set what you want, so check what to Show and what to Require. I suggest you...
  20. Generic

    Stairs and Private Bathroom

    Do you want to know which guests ask me where the elevator is, in a 130 year old Victorian house? Want to guess?
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