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  1. Generic

    Can I Have A Promo Code?

    I hate when they try to take the Government rate personally. No, you need to present papers to get the government rate and show you are on government business.
  2. Generic

    Annoying stuff from our first week open after winter vacation

    They aren't staying with me, Google is their concierge. That's why you stay at an AirBnB, Google is your concierge. Real friend stay with you... and don't ask for a discount. Those are the people who respect that you are in business and need to pay bills. Everyone else... welcome to the Google...
  3. Generic

    Can I Have A Promo Code?

    I gave NONE. Last year, every high season cancellation, went for $30 more than originally priced and often sold in hours. My favourite is the government rate. Do you have a government rate? Nope, the discount is called my taxes!
  4. Generic

    Can I Have A Promo Code?

    You know where RK asks for a Promo Code and that's where you put in the Gift Certificate number? Well... guest books this week and then emails me asking if I can give them a promo code, and if so, they will cancel their reservation and rebook with the promo code. I don't have any promo codes...
  5. Generic

    Early Bird Grab and Go breakfast ideas

    A banana. A tetra pak orange juice with the straw. A muffin. A paper bag. And a picture of our real breakfast :)
  6. Generic

    Remember to check that first aid kit!

    I actually buy boxes of bandages from the Dollar Store and stock them in the bathrooms. If you do that... they usually will leave the first aid kit alone. Of course, you could put a tamper tie / security seal on it with a note that if broken, a charge will be added to the bill to replace items...
  7. Generic

    The Eclipse!

    Big city, we are in the path of the total eclipse.... but just at the edge... the northern suburbs of the city, aren't. But no one really bothers in the big city. Besides, I don't do rates until 6 months out. We still want to be able to go on vacation when we want.
  8. Generic

    Porsche

    Ever think of putting up a sign with a Venmo address? Tip us for the usage of our electricity...
  9. Generic

    Put merchant CC fees on guest?

    The largest CC processor in this country has a special deal with the hotel association, so I asked about it. I put one stipulation when I asked them about pricing... email only, no calls. She kept on calling. The last email she got said this: And that was the end of that. I don't understand...
  10. Generic

    Put merchant CC fees on guest?

    We use a company through the Cost Warehouse. With square a backup. The thing is, around here, debit is 8c a transaction, and Square didn't offer it at the time. They do now, at 10c a transaction, but you need their new terminal and we haven't bought one. Our highest rate is below squares'...
  11. Generic

    How I Ended Up Looking for a Recipe...

    Got a reservation via BK and I know it's trouble instantly because it's a local. But we get a few reservations from locals, often it's really for their parents. Along with the reservation, I get a second note from the client to verify the dates.... within a MINUTE of the booking. Five minutes...
  12. Generic

    Additional Guest Fee

    The Warehouse Club here sells Bestar brand. From $1200. I think they also carry them on the US website.
  13. Generic

    Tis the Season - For Chargebacks

    No, but I'm not in the same country/culture and I don't charge most people ahead of time, like that. Could you send them an invoice to pay via Square, just for those reservations around Christmas? Square has some chargeback protection, but it becomes MUCH harder to claim on a chargeback when...
  14. Generic

    Would You Recommend I Go Into Competition With You?

    I haven't had anyone with the audacity to ask me. I would like to tell them that the average burn-out for AirBnB is less than 6 months. That's why they are always looking for new properties. And of course, their business will end on the day that AirBnB decides, because they control the listing...
  15. Generic

    Cancellation (and asking for future credit)

    Oh, I keep the cancellation money, the GC is usually for a much smaller amount. But it can only be used direct, and of course they hardly ever get used. But I've also had it happen where they keep the reservation and don't show, so I can't resell the room :)
  16. Generic

    Giving OTAs the Boot

    It's in the rate plans, called Package, you can deactivate. You can also make it very difficult to use.... like you have to book 14 days in advance and no more than 30 days in advance and have to book for at least 3/4 days. Even if it's offered, it doesn't have to be easy to use :D
  17. Generic

    Cancellation (and asking for future credit)

    If it's a cancellation after the limit, we, at our discretion will offer a gift certificate/promo code with a value of up to half and a 1 year expiration. It is always marked as no-value and with the clear expiration date. And one more caveat, it cannot be used against the cost of a...
  18. Generic

    10-Year Smoke Detectors

    We only use the 10 year smoke detectors, but the interconnected ones. If one goes off the other goes off. See https://www.costco.com/first-alert-smoke-and-carbon-monoxide-alarm%2c-3-pack.product.100347069.html At 10 years, you need to trash them, but that's the lifespan of any smoke detector.
  19. Generic

    Giving OTAs the Boot

    I use OTAs to fill rooms, but it's strictly on my terms. I love when they send me a message saying... we don't have enough rooms. Of course you don't, I've filled them without you! I pay the parity game the way they play the parity game. My terms with the OTAs are 100% non-refundable. I offer...
  20. Generic

    Crank calls

    B&B line is mobile. But our home line we converted to VOIP about a year or two ago. They have a feature that requires you to push a random digit to collect the call and telemarkers, political calls, robo calls and scam calls have dropped to ZERO
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