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  1. gillumhouse

    10 Year Anniversary

    My 27th is in July.
  2. gillumhouse

    Would You Recommend I Go Into Competition With You?

    UGH! To explain, they call you to ask about opening something to cut into your business. IF It was a real ( - licenses, inspected, insured) I would help without thinking about it but AIR? No.
  3. gillumhouse

    10 Year Anniversary

    I also do not raffle or donate room nights. When I donate, I donate roasts of coffee which highlights something we do for our breakfasts - in-house fresh-roasted coffee.
  4. gillumhouse

    10 Year Anniversary

    BTW: What I did with each of my Open House events was to have a $1 donation at the door with the dollars going to the Lord's Pantry Food Bank - the local pet charity. No one complained and it was an extra "brownie point" that a charity was benefitting from it.
  5. gillumhouse

    10 Year Anniversary

    IF you have a unit empty, do an Open House 10th Birthday celebration. Call the papers & TV. Have a birthday cake, ice cream & coffee. Schedule it for 5 PM to get the after work folks. Invite the Mayor & Council, County Commissioners, etc. AND if it is election cycle, your State representatives...
  6. gillumhouse

    Giving OTAs the Boot

    I have never used the OTAs. I opened before Internet became popular (but I had a website before I even had a computer), FB, OTAs - the days of guide Books. I am still in business. I am not in a tourist mecca so I not a revolving door of guests. I do not use the OTAs because no one is going to...
  7. gillumhouse

    New Innkeepers in New England

    Welcome. I am a 3-guestroom in Shinnston, West Virginia, I am a start-up that opened in 1996. I am open year-round. I live here so I might as well be. We have electric baseboard heaters in every room upstairs for winter & window A/C for summer - and the appropriate is only on when it will be...
  8. gillumhouse

    Crank calls

    Update: Call Center had 1 more Monday night - at 1:30 AM. She suggested perhaps I had trouble on my phone line and should have it checked. Meant to do that yesterday but got distracted & forgot. No problems with my Internet or calls so will wait until problem raises its head again - they cannot...
  9. gillumhouse

    Another Webinar

    Utilizing the Billboard Effect: Build Your Channel Mix Strategy Around Customer Engagement February 16th @ 1:00 PM EST We will introduce you to the key trends and opportunities for 2023. Understand what challenges your property will face and learn how to set your hotel for success with a...
  10. gillumhouse

    Crank calls

    Yesterday I got MY set of crank calls - I doubt it was the little jerks. I think mine must have been a computer generated. Shortly before 10 AM I had a call from our country non-emergency # making a safety check - they had a call/hang-up from my landline number. Nope, I did not call, all is well...
  11. gillumhouse

    Crank calls

    Do you have Prince Albert in a can? Well let him out! is your refrigerator running? These were the crank calls of the "olden days".
  12. gillumhouse

    Frozen Pipe Report

    We had ours over Christmas. I had all faucets on drip, compartmentalized the house (shut doors), and jacked up the gas heater in the kitchen (my waterlines are under the kitchen floor which WAS a back porch). Nothing froze and fortunately I had no guests to contend with. There are times being in...
  13. gillumhouse

    Additional Guest Fee

    I notice it most in the DISHES. My place settings have a lot of goblets & dishes plus chargers and silverware. And that setting up and taking down of the spring-loaded cot - not as strong as I used to be.
  14. gillumhouse

    Is anyone using texting to communicate with guests?

    I had a call for a room yesterday afternoon. Rather than send an e-mail - he needed to get driving - O texted directions to the house. He thanked me. Later he texted an ETA - later than he had expected to arrive (1 AM instead of Midnight) for which I thanked him) and HAE appreciated that I...
  15. gillumhouse

    Property Management Software question

    ReservationKey and the others I mentioned in your intro response allow you to choose who you want for processing. As I said - I use Square because: no fee unless I run a card, no hidden fees, money goes into my bank account within a day or 2, and I get an email about the deposit (they take...
  16. gillumhouse

    New Member Intro for Flora House Denver

    I use ReservationKey for reservations and Square for credit card payments (fee ONLY when I run a card). Some use ThinkReservtions, some use RezNexus. I like ReservationKey becaus it has reports, a lot of "bells & whistles", and a tiered fee depending on number of rooms.
  17. gillumhouse

    Is anyone using texting to communicate with guests?

    My landline rolls into my cell so I get those calls. When I call them for their credit card # I tell them this is the number to text to. (Only 2 reasons I have the landline: #1 - had to have it for DSL to get WIFI and #2 - it predates cell phones and is the public number for the B & B. I am not...
  18. gillumhouse

    Additional Guest Fee

    $50 is reasonable to me. Extra laundry, extra water & amenities used, and extra food.
  19. gillumhouse

    Another Webinar

    ALP (Association of Lodging Professionals) is presenting this Webinar - you do not have to be a member to register for this: Winning Weddings in 2023 January 23 @ 1:00 PM EST It's almost Valentine's Day again - the most popular engagement day of the year, which means it's soon time to...
  20. gillumhouse

    Crank calls

    Sounds like a good use of gas. I was good at it - of my 6 2-legged animals only one is a "lost cause" and she works, just a pot-stirring (not weed) person always with "issues" - so I did not do too bad a job. And so far, all 9 grands are on the right path...... so far.
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