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  1. Morticia

    Booking sites

    Are you able to directly link to the booking services through your own reservation software? If so, that might be something to check—see what platforms your reservation software works with. Something else to get set up on us Google Hotel. When someone does a search your prices will show up...
  2. Morticia

    Uptick in OTA Book/Cancels?

    @GoodScout would it help to make this a non-refundable option? That way you keep the money. If this is not actual fraud it might slow these bookings down. Way back when we had this situation all the time where a guest would book multiple places just to secure a room, then leisurely pick the one...
  3. Morticia

    Uptick in OTA Book/Cancels?

    A quick plug for square—they refund the proceeding fees if you refund the guest. So, example here, if you charge a $100 deposit and then refund it, they take back $96 and change from you. The additional $4 comes from the processing fee when you took the deposit. This was remarkably helpful last...
  4. Morticia

    Refrigerator Wars

    @Jay Curci I think this comes up on a regular basis—some locations seem to draw more different types of guests, and thus more different experiences for the innkeepers. I used to regularly get the PITA award for the most ridiculously obnoxious guests. Then the Hilton opened around the corner and...
  5. Morticia

    Refrigerator Wars

    Altho I find the ‘electrical shock’ danger sign amusing I’ll let you know that a remarkably angry guest once took a picture of the totally bland note I posted on MY fridge about guests keeping out of this space and milked it for sympathy on a review site. Same guest took my chipper informational...
  6. Morticia

    Refrigerator Wars

    We only had one mini fridge for everyone to use. It generally worked out well with no one turning up the dial. One group stuffed the freezer with wine, didn’t close the door, and we had frozen wine and broken glass all over in the morning. Other than a few people who thought the one fridge was...
  7. Morticia

    Others booking for guests

    I think you’re being proactive. You know the guests you get and maybe there is some cause for concern. But, if you’ve never, or rarely, had an issue with credit card charges or late arrivals packing the rooms, maybe give yourself a break from worrying. After one of the neighboring inns found...
  8. Morticia

    Guests Have Memories

    They also have receipts! We had someone call who had last stayed back in the 90’s. They were shocked (SHOCKED) at how much prices had gone up.
  9. Morticia

    Face book killed me

    Dang! I liked seeing your breakfast pix as I was eating an English muffin.
  10. Morticia

    Never thought I would get it - Pass me the Baton

    @Northern Dreamer we were always certain teenagers wouldn’t get up in time for breakfast and that turned out to be fairly correct. Friends traveled with their teenagers who fought over everything. They also broke things at small properties where their parents brought them. They didn’t get up...
  11. Morticia

    Interesting comments

    We’ve had some interesting comments from guests this past week as news filters out we’ve retired. One was that they thought I was one tough cookie when they first met me, but realized it’s just me being efficient in getting the information to them that they need. They followed that up with...
  12. Morticia

    Never thought I would get it - Pass me the Baton

    Dang! It’s packed in a box. I’ll send it along when I dig it out!
  13. Morticia

    Thought of 2cat_lady of Newfoundland when I saw this!

    @2cat_lady we’re not allowed in until July…
  14. Morticia

    Who opened the flood gates??

    We talked about this after you posted. Our short experience from the time we reopened (April) to when we retired (last week) I’d say our guests were so happy to finally travel again that they were super nice. We had more reviews in two months than we usually get in a year. We were wondering if...
  15. Morticia

    Any theories on how this happened?

    I guess it depends on whether or not it was installed properly. If there was anything in the glue or the cabinet wasn’t square, it could do just that. My kitchen counter had a crack in it that we assumed was caused by someone sitting on the counter and it not being secured properly. Could have...
  16. Morticia

    Thought of 2cat_lady of Newfoundland when I saw this!

    That has got to be incredibly noisy! (If real and not photoshopped.)
  17. Morticia

    Ready to retire!

    We were listed for 5 months before we got an offer. That one fell thru and it’s probably for the best as the buyer more than would have defaulted on the loan due to being closed for Covid. We removed the listing last year and immediately had two interested buyers. Neither of those worked out...
  18. Morticia

    Bachelorette "Ceremony"

    Yours is such a different situation because no one is on site to monitor the level of crazy that may happen. However, given they asked and didn’t just book for two and show up with nine, I’d hazard a guess they really might be respectful. Could you require they book two suites that are side by...
  19. Morticia

    Packaged soaps or liquids?

    I could see that mountain on my drive home from work everyday.
  20. Morticia

    Ready to retire!

    We just made the leap! Be sure you have things lined up to do—Gomez is already, 5 days into retirement, attempting to drive me nuts. And it’s not that far a distance to go after 16 years of serving the public.
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