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Bed & Breakfast / Short Term Rental Host Forum

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  1. Arks

    required field in ResKey question

    As Gillum mentioned, you can, using the checkboxes, make it require info. Website Tab/Reservation Pages/(your reservation page)/Presentation ...but it can't verify that the info is real or accurate. I would have zero problem with letting this guest know the reservation is cancelled, and if...
  2. Arks

    Pleasing the Irish

    And lawn sprinkler systems are generally required to have backflow preventers so water from the lawn system can be sucked back into the city water system.
  3. Arks

    A ferret? Really? And with Air, I don't have a CC number.

    Do you ask the guest directly, and trust them to tell the truth, before accepting the booking, or does Air provide the contact info from their so-called verified database?
  4. Arks

    On the other hand, some guests get it.

    I had one guest who sent me a text: Wear gloves when you clean. Luckily, it seems he was joking!
  5. Arks

    A ferret? Really? And with Air, I don't have a CC number.

    Legal action would be really hard, since Air doesn't give me their last name, phone number, e-mail address, or even what state they're from! Air, like Booking, is all about protecting the guest from the evil innkeepers...and keeping themselves between the guest and us so we can't tell them to...
  6. Arks

    Pleasing the Irish

    Good question! Bottled water, I guess. But I'm not going to start supplying bottled water. My housekeepers have enough things to check and replenish without adding more. Unless mine was her first stop in the USA (very unlikely) she's already seen that all hotel rooms expect you to draw your...
  7. Arks

    Stairs and Private Bathroom

    People who refuse to read and research must jump from problem to problem every day of their lives! But they're rather do that, every day, than take the time to read.
  8. Arks

    Pleasing the Irish

    I'm in small town Arkansas and it's very rare for me to host someone from outside the USA. Like maybe 1/year. I got this review on TA from an Irish woman passing through, and I'm thinking I'll just not bother to respond. I think anyone from the US who reads it will see it for what it is...
  9. Arks

    A ferret? Really? And with Air, I don't have a CC number.

    After the Air BnB guest left, we found a disaster. Baseboards and window frames with bare wood exposed where inch-long slices of wood were gone. Stained wood desk with a 3 inch gash of bare unstained wood showing along the side. A hairy corn cob found under the bed. We're pretty sure she slipped...
  10. Arks

    Mattress Questions

    My sheets are made for a thick mattress. By the time I got done adding toppers to the mattresses, they were so high I bought some of these bed step stools for each room, to help shorter people get into bed. People have commented on how much they appreciated them. I've also seen people move them...
  11. Arks

    Unhappy Guests Want Discount

    :love:AMEN!
  12. Arks

    Unhappy Guests Want Discount

    I agree with Gillumhouse. They were told in advance and given options. Some people just ask anyway, because they might get the discount, and if they don't, it doesn't hurt to ask. I would NEVER ask, but some will ALWAYS ask! People always want everything to go in their favor, even if they don't...
  13. Arks

    Tesla becoming reliable market

    There's not much downside to the Tesla chargers, especially since Tesla paid for them and their installation. It's worth a few dollars of electricity to me to get the bookings, and to help people who are desperate for a charge. My Tesla charger has been running flawlessly since 2015, though one...
  14. Arks

    Reservation Software

    Absolutely. I don't worry too much about things I'm going to buy just one time. Sure, I'll look for a bargain on a chair if I can find one, but I don't fret over finding the best price possible, because it's a one-time thing. But if it's a recurring cost, like a monthly software charge, those...
  15. Arks

    Reservation Software

    If it does what you need, why pay more? It's called being a good business person, not a cheapskate!
  16. Arks

    Remembering 2013

    My Google Photos just popped up this reminder from 2013 of three of our Innspiring innkeepers from those days. You other old timers will remember them.
  17. Arks

    Reservation Software

    Generally, the only one I use is the "Taxes - Revenue By Item" report to tell me how much sales tax I have to send in to the state at the end of each month. Always a sad day.
  18. Arks

    New guy - hoping to open this fall

    Good! We know it all. At least we think we do :ROFLMAO:
  19. Arks

    Reservation Software

    I've used Reservation Key since I opened in 2013. It does everything I've ever needed, including Yield Management. It also has many features I don't use, but they're there if I ever need them. Excellent pricing, excellent support.
  20. Arks

    People (rolling eyes) 🙄

    You Tube: Teenagers Trying To Dial a Rotary Phone
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